FAQs

Monday-Friday: 9am-5pm, Saturday: 9am-1pm, Sunday: Closed. Also by appointment.

Yes, during all business hours.

Yes, we have trained technicians who can deliver within a 100 mile radius from our store.

Yes, we do offer an additional 10% discount to veterans.

We have a couple third party options that we can provide.

We have specials every week to accommodate our seniors.

All of our products are discounted as we pass our buying power on to our customers.

We do not process insurance for our clients, but have many products that will qualify for reimbursement from many insurance companies.

We have a wide range of products and prices to include some used inventory.

We do buy used mobility equipment sometimes depending on the product and condition.

We do not accept returns, but we do provide warranties. Best thing to do is come into the showroom to test drive your options so you are confident in what you choose.

We rent wheelchairs, scooters, power chairs, lift chairs, hospital beds and more.

We rent at daily, weekly and monthly rates. If you plan to rent for over 6 months, we recommend purchasing the equipment directly.

Yes, we charge a fair delivery fee that depends on the distance from our store.

We do, it is relative to the distance from our store.

Sure, we will just have to work it out with you and the front desk.

We do not offer insurance for rentals.

We do allow a portion of the rental charges to credit back to the sale of an item if rented on a short term basis (daily – 1 week).

We rent and deliver to the Springfield Branson National Airport through Skycap.

We will handle all of the rental through email and communicate the directions of how to pick it up with SkyCap when you arrive.

The breezeway of the main center entrance of the Springfield Branson National Airport.

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Yes, we can usually have a tech out in one of our branded trucks within 48 hours.

We service up to 100 miles from our location. We bill according to the distance from our showroom in Springfield.

Yes, we specialize in the repairs of Electric Scooters and can come to you.

Yes, it is best to schedule all repairs since our service techs are often out making house calls.

Yes, all of our technicians work full time for Mobility City of Springfield and have been fully vetted with detailed, clean background checks validated.

We honor the privacy of all of our employees following all HIPAA guidelines.

Yes, we are fully insured.

We deliver within a 100 mile radius of our store.

Usually within 48 hours if the product is in stock.

We deliver within a 100 mile radius of our store.

Yes we do.

Yes, but we prefer to email an invoice to you where you can pay online with any major credit card through a simple to use portal.

Yes, we do repair most major brands power equipment depending on the availability of parts.

Yes, within a 100 mile radius.

We do and we offer a service to come to your residence and replace them on site.

Yes, we do.

Sure, we keep a stock of common batteries at our store.

Yes, we will need to know the type to check on availability.

Yes, sometimes on a case by case basis depending on the condition and availability of parts.

Yes, we have a wide variety of different types, styles and brands.

All manufacturer defects and repairs must go through the manufacturer first unless our 3 year extended warranty was purchased.

Yes, we do.

We can sanitize all types of wheelchairs and lift chairs.

No, we use a high pressure steam that we dry quickly.

We do not use any chemicals. We use high temperature steam.

We recommend every 3 months or immediately after being used by someone else.

We can come to your home to sanitize your equipment.